Thank you for choosing MR. RICH DETAILING for your Detailing needs.

 

To ensure a smooth and efficient booking process, please carefully review our booking policy outlined below:

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1. Booking Confirmation
1.1  All services must be booked in advance through our designated booking channels.
1.2  A booking confirmation will be provided upon successful reservation.

1.3 Once the client pays the 20% deposit, the client agrees to all cancellation and refund policies and fees.

 

2. Deposit Requirement

2.1 A 20% deposit is required for each service booking.
2.2 Deposits must be paid at least 48 hours before the scheduled service, unless the booking is scheduled for an urgent dispatch, being within 48 hours from the scheduled booking time.

2.3 The deposit amount will be deducted from the total service cost.

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3. Payment Methods
3.1 We accept Cash, Card, EFT, Apple Pay, Google Pay, for deposit payments.
3.2 Please ensure that your preferred payment method is valid and has sufficient funds.

3.3 In the event that the client has insufficient funds upon payment of the service provided, the client will have 7 days after the date of the service to make the payment of the total service cost.

4. Cancellation and Refund Policy

4.1 Cancellations made more than 48 hours before the scheduled service will receive a full refund of the deposit.

4.2 Cancellations made within 48 hours of the scheduled service will result in forfeiture of the entire deposit.

4.3 If the total job cost was originally less than $500, and the client cancels their booking within 48 hours of their scheduled service, the client is required to pay an additional 20% on top of their original 20% deposit.

4.4 No-shows will be charged the full service amount, and the deposit will be non-refundable.

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5. Rescheduling
5.1 Clients may reschedule a service without penalty if done at least 48 hours before the original booking.
5.2 Rescheduling within 48 hours of the original booking may result in the forfeiture of the deposit.

 

6. Late Arrival

6.1  Clients are expected to arrive promptly for their scheduled services.

6.2 Late arrivals may result in a shortened service duration, and the full service amount will still be charged.

6.3 In the event the client is late by 30 minutes or more, the client will be charged an additional $75 per hour.

 

7. Service Modifications

7.1 Any modifications to the booked service must be communicated at least 24 hours before the scheduled time.

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8. Exceptional Circumstances            

8.1 In case of unforeseen circumstances preventing the client from adhering to the booking policy, exceptions may be considered on a case-by-case basis.

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9. Confirmation of Services
9.1 It is the client's responsibility to confirm the appointment or make any necessary adjustments.

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10. Payment, Late Fees and Service Acceptance

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10.1 All invoices issued by MR. RICH DETAILING are payable within seven (7) calendar days from the invoice date unless otherwise agreed in writing.

10.2 An invoice will be considered overdue if payment is not received within seven (7) days of the invoice date.

10.3 If an invoice becomes overdue, MR. RICH Detailing reserves the right to apply a late payment fee of $50.00 AUD to the outstanding balance.

10.4 If the invoice remains unpaid seven (7) days after the initial late fee is applied, an additional $25.00 AUD late fee may be applied for each further seven (7) day period that the balance remains unpaid.

10.5 MR. RICH DETAILING reserves the right to charge interest on overdue invoices at a rate of 10% per annum, calculated daily on the outstanding balance until payment is received in full.

10.6 The client agrees that any reasonable costs incurred by MR. RICH DETAILING in recovering overdue payments, including administrative costs, debt collection agency fees, and legal costs, may be added to the outstanding balance.

10.7 MR. RICH DETAILING reserves the right to refuse or suspend future services to any client with outstanding overdue invoices until all amounts owing are paid in full.

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11. Service Acceptance and Complaints

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11.1 The client must notify MR. RICH DETAILING of any concerns regarding the quality of services provided within forty-eight (48) hours of completion of the service.

11.2 If the client believes the services provided do not meet the agreed standard, the client must provide MR. RICH DETAILING with a reasonable opportunity to inspect and remedy the issue before arranging third-party repairs or services.

11.3 If the client does not notify MR. RICH DETAILING of any concerns within the timeframe specified in clause 11.1, the services will be deemed to have been accepted as satisfactory.

11.4 The existence of a complaint or dispute does not remove the client’s obligation to pay invoices within the agreed payment terms, unless otherwise agreed in writing.

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12. Vehicle Condition and Liability

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12.1 The client acknowledges that vehicles may contain pre-existing scratches, stone chips, paint defects, swirl marks, clear coat failure, or previous repair work that may become more visible following cleaning, polishing, or paint correction processes.

12.2 MR. RICH DETAILING is not responsible for pre-existing paint defects or damage that become visible during or after detailing, polishing, or coating services.

12.3 MR. RICH DETAILING will exercise reasonable care and skill when providing services but cannot guarantee the removal of all defects or imperfections.

12.4 MR. RICH DETAILING is not responsible for personal belongings left inside vehicles during the detailing process.

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13. Ownership of Goods

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13.1 Any products supplied by MR. RICH DETAILING remain the property of MR. RICH Detailing until payment has been received in full.​

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We appreciate your understanding and cooperation.

 

If you have any questions or require further clarification, please feel free to contact us.

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Thank you,

MR. RICH DETAILING